Social Marketing Needs Collaboration

The title sounds a bit redundant, but if you are like me, trying to maintain the volume of content for my blog, twitter feeds, linkedin groups, and facebook chats is difficult at best. Social marketing activities need to be collaborative to produce the quality and volume sufficient to “move the dial”. I will share some anecdotes:

1. I made a recommendation to a handful of personal contacts that they needed to create a blog to give their marketing efforts a boost ( a mix of marketing and management professionals who were either doing it for their company or doing it for a job search). They needed to demonstrate their thought leadership in their particular domains. Out of the 5, they produced a grand total of 2 posts….. I couldn’t reasonably expect all of them to produce content, but I was curious to see how difficult it was for them to get started. I will share my alternative recommendation to them below.
2. I read one of Guy Kawasaki’s posts about leveraging 4 assistants to research news to produce his twitter tweets. First, I have twitter assistant envy. Second, his name is really is a brand at this point. Third, he is leveraging a small community to produce sufficient content because there is no way a single person could produce that volume of content, let along original content.
3. I have had coffee as of late with a number of people who are active participants in in social media, but choose not to produce original content, but rather are comfortable with the relationship building and redistribution of content. I think this is the right way to get started in social marketing. You can always introduce your own commentary and content once you have established a relationship network.

Having done a significant amount of consulting around building corporate online communities as an extension of the corporate website, I have had lengthy discussions around content creation. Most of the issues were of the “how do we actually create enough content?” with a close second in “How do we encourage participation?” The short answer is participation begets more participation….

I call it the empty restaurant syndrome. You go into a large, cavernous restaurant with multiple rooms with a  capacity for hundreds and you see a small cluster of tables in the middle of the restaurant with more staff than patrons. Your impression is that the caliber of the food isn’t good. Take the same number of patrons and line them up outside of the hole-in-the wall pizza joint AND you are congratulating yourself for this amazing find.

It is the same with online participation. If you go into a group and there hasn’t been any post updates in months, you assume that the content isn’t worth your time because no one else is participating. The alternative is you see a long list of posts, but no real threads or connectivity. Volume does not equal collaboration either.

Very few people on the web can sustain the volume of unique content production to build a momentum and readership. Even fewer can do it part-time while maintaining a full-time position or run a business and personal life.

Beyond the basics of needing other people’s input to spark the creative juices, we also need the real time feedback to give us that tactile response and immediate gratification from someone commenting positively about ideas that you express. Whether you do it in 140 characters, in groups on the social networking sites, in your own corporate community, or as collaborative post swaps with other bloggers. The reality is that it is easier to respond to someone’s commentary than sit at a computer and toil away on your own.

I will also add that in my experience with building online communities, it does not take a large core group of participants to create a large volume of compelling content, but rather a leader who provides the evangelism, focus, and leads the topic discussions. Rather like a good MC on a panel discussion; seed the conversation, encourage participation, moderate discussion, and summarize the discussion to bring out the major points.

Now back to what the people above should do alternatively to starting a blog…. the short answer is that it depends. I would recommend that they participate in relevant topic groups in the various social networking sites (communities), provide commentary on the content they find online through twitter, and get comfortable with participating and writing versus trying to maintain the regular production schedule of a single publisher blog.

Or alternatively, if there is a sufficient number of internal people in their company, I would recommend that they create a group blog (mini-community) until they have sufficient content and discussion to warrant opening up to outside direct participation in a larger community. They should bring in articles, blog posts, tweets, videos, white papers, interview customers, etc all focused around the key messages and take-aways that you want to communicate to your target audience.

Bottom line is that we all need inspiration and collaboration for writing whatever form it comes in.

 

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